Privacy Policy

This Privacy Policy describes how Green Lantern Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects information that you provide or that we collect when you visit our website at greenlatern-pizza.click, place an order, or otherwise interact with our services. Please read this policy carefully to understand our practices regarding your personal information and how we will treat it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of our website and services immediately.

Green Lantern Pizza is committed to protecting your privacy and handling your personal data in a transparent, fair, and lawful manner in accordance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

1. About Us

Green Lantern Pizza is a food service business operating in the United States. We provide pizza and related food products through our online ordering platform and associated services.

For all privacy-related inquiries, requests, or complaints, you may contact us directly at the email address provided above. We will respond to all verifiable requests in accordance with applicable law and within the timeframes required by those laws.

2. Information We Collect

We collect various types of information in connection with our services. The types of information we may collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our website, create an account, place an order, or contact us for support, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: First name, last name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal/ZIP code.
• Account Credentials: Username and password (stored in encrypted form).
• Payment Information: Credit card number, debit card number, billing details, and other financial information. Please note that full payment card details are processed by our third-party payment processors and are not stored on our servers.
• Order Information: Details of the food items you order, special instructions, dietary preferences, and order history.
• Communication Data: Any information you provide when you contact us via email, contact forms, or customer service channels, including the content of your messages.
• Marketing Preferences: Your preferences for receiving promotional communications from us and our partners.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies. This information includes:

• Device Information: IP address, browser type and version, browser language, operating system, device type (desktop, mobile, tablet), device identifiers, and hardware model.
• Usage Data: Pages you visit on our website, links you click, time and date of your visit, time spent on each page, referring URL (the website that directed you to ours), and exit pages.
• Location Data: General geographic location based on your IP address. With your explicit consent, we may also collect precise geolocation data to facilitate delivery services.
• Transaction Data: Details about purchases and transactions you have made through our website, including products ordered, order value, and timestamps.
• Cookie Data: Information stored via cookies and similar technologies. For more detailed information, please see Section 8 of this Policy.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment Processors: Transaction confirmation data and fraud prevention signals from payment service providers such as Stripe, PayPal, or Square.
• Analytics Providers: Aggregated and anonymized analytics data from providers such as Google Analytics.
• Social Media Platforms: If you choose to log in using a social media account (e.g., Facebook, Google), we receive basic profile information including your name and email address as permitted by your privacy settings on that platform.
• Delivery Partners: Delivery confirmation information and related logistics data from third-party delivery service providers.
• Marketing Partners: Contact details and marketing preferences from trusted third-party partners, where you have consented to your information being shared.

3. How We Use Your Information

We use the information we collect for a variety of purposes, all of which are necessary to provide you with our services, maintain our business operations, or comply with legal obligations. The specific purposes for which we use your data are as follows:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including communicating with delivery partners on your behalf.
• To create and manage your account on our website.
• To process payments and prevent fraudulent transactions.
• To send you order confirmations, receipts, and delivery updates via email or SMS.
• To provide customer support and respond to your inquiries and complaints.
• To handle returns, refunds, or replacements as applicable to our food service.

3.2 Analytics and Service Improvement

• To analyze how users interact with our website in order to improve its design, functionality, and content.
• To track and measure the performance of our online ordering platform.
• To understand customer preferences and purchasing patterns so we can improve our menu offerings.
• To conduct internal research, data analysis, and testing to maintain and enhance our services.
• To troubleshoot technical issues and monitor website security.

3.3 Marketing and Communications

• To send you promotional emails, newsletters, special offers, and information about new menu items, subject to your marketing preferences and applicable law.
• To personalize the content and advertisements you see on our website and on third-party platforms.
• To measure the effectiveness of our marketing campaigns and promotional activities.
• To administer loyalty programs, contests, sweepstakes, or surveys, where applicable.

You have the right to opt out of receiving marketing communications at any time. Please refer to Section 9 of this Privacy Policy for information on how to exercise your rights, including the right to opt out of marketing.

3.4 Legal and Compliance Purposes

• To comply with applicable federal and state laws, regulations, and legal processes, including food safety regulations and consumer protection laws.
• To enforce our Terms of Service and other applicable agreements.
• To detect, investigate, and prevent fraudulent transactions and other illegal or unauthorized activities.
• To protect the rights, property, and safety of Green Lantern Pizza, our customers, employees, and the general public.
• To respond to lawful requests from government authorities or law enforcement agencies.

3.5 Legal Basis for Processing (Where Applicable)

Where required under applicable law, our processing of your personal information is based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (e.g., fulfilling your order).
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests are not overridden by your rights and interests.
• Legal Obligation: Processing is necessary to comply with a legal obligation.
• Consent: Where we rely on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

4. Sharing of Your Information with Third Parties

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes without your explicit consent. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who perform services on our behalf. These providers are contractually obligated to use your information only for the purpose of providing services to us and are prohibited from using it for their own purposes. These include:

• Payment Processors: To securely handle credit card transactions and billing (e.g., Stripe, PayPal).
• Delivery Services: To fulfill and track your food delivery orders.
• Technology and Hosting Providers: To host and operate our website and IT infrastructure.
• Email and SMS Service Providers: To send transactional and marketing communications on our behalf.
• Analytics Providers: To help us understand website traffic and user behavior (e.g., Google Analytics).
• Customer Support Tools: To manage and respond to customer service inquiries.
• Marketing Platforms: To administer our email marketing campaigns and online advertising, in compliance with applicable laws.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, regulators, or other third parties where we believe disclosure is necessary or required:

• To comply with any applicable law, regulation, legal process, or enforceable governmental request.
• To enforce or apply our Terms of Service and other agreements.
• To protect the rights, property, or safety of Green Lantern Pizza, our users, or others.
• To investigate potential violations of our policies or applicable law.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or other business transition involving Green Lantern Pizza, your personal information may be transferred to the acquiring entity or successor business. We will notify you via email and/or a prominent notice on our website prior to any such transfer, and we will inform you of any choices you may have regarding your personal information.

4.4 With Your Consent

We may share your personal information with other third parties where you have given us your explicit consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data against unauthorized access, accidental loss, alteration, or disclosure. Our security measures include:

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Secure Storage: Personal data is stored on secured servers with access restricted to authorized personnel only.
• Access Controls: We enforce strict role-based access controls to ensure that only employees who need access to your personal information for legitimate business purposes can access it.
• Password Protection: User account passwords are stored using industry-standard hashing algorithms and are never stored in plain text.
• Payment Security: We do not store full credit card numbers on our servers. All payment processing is handled by PCI DSS-compliant third-party payment processors.
• Regular Security Reviews: We conduct periodic reviews and assessments of our security practices and infrastructure.
• Employee Training: Our team members receive training on data privacy and security best practices.

In the event of a data breach that affects your personal information, we will notify you as required by applicable state and federal laws, including applicable state data breach notification laws.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider:

• The nature and sensitivity of the personal information.
• The purposes for which we process your personal information and whether we can achieve those purposes through other means.
• Applicable legal, regulatory, tax, accounting, or other requirements.
• The potential risk of harm from unauthorized use or disclosure.

Once the retention period has expired, we will securely delete, destroy, or anonymize your personal information so that it can no longer be associated with you.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information under applicable U.S. privacy laws. We are committed to honoring these rights.

7.1 Rights Available to California Residents

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., where retention is required for legal compliance or to complete a transaction you have requested).
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information to third parties. Green Lantern Pizza does not sell personal information for monetary consideration. If we share personal information for cross-context behavioral advertising, you may opt out of such sharing.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to certain purposes specified by law.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. This means we will not deny you goods or services, charge you a different price, provide a different level of service quality, or suggest that you will receive a different price or quality of service because you exercised your rights under the CCPA/CPRA.

7.2 General Rights Available to All U.S. Residents

Regardless of your state of residence, we provide all users with the following rights and options, to the extent technically feasible:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information about you.
• Right to Deletion: You may request that we delete your personal information from our records, subject to applicable exceptions.
• Right to Data Portability: Where technically feasible, you may request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Opt Out of Marketing: You may opt out of receiving promotional and marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].
• Right to Withdraw Consent: Where our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time.

7.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected] — please include "Privacy Rights Request" in the subject line.
• Website: greenlatern-pizza.click

To protect your privacy and security, we may need to verify your identity before processing your request. We will respond to verifiable consumer requests within 45 days of receipt, as required by the CCPA/CPRA. If we require more time, we will inform you of the reason and the extension period (up to an additional 45 days) in writing. We may deny certain requests where an exception applies under applicable law, and we will explain the basis for any such denial.

If you use an authorized agent to submit a request on your behalf, we may require written authorization or a power of attorney, and we may also require you to verify your identity directly with us.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze website traffic, and support our marketing activities.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device by a website when you visit it. They are widely used to make websites work more efficiently, to improve user experience, and to provide information to website owners.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be switched off. They are typically set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
• Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. All information collected by these cookies is aggregated and therefore anonymous.
• Functional Cookies: These cookies enable our website to provide enhanced functionality and personalization, such as remembering your preferences and previous orders.
• Targeting and Advertising Cookies: These cookies may be set through our website by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

8.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse or accept cookies through your browser settings. Please note that if you choose to disable cookies, some features of our website may not function as intended. For more detailed information about the cookies we use, the purposes for which we use them, and how to manage your cookie preferences, please refer to our full Cookie Policy, which is available on our website at greenlatern-pizza.click.

9. Children's Privacy

Green Lantern Pizza's website and online ordering platform are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon receiving such a request, we will take prompt steps to investigate and, if confirmed, to delete the child's personal information from our systems. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and all other applicable federal and state laws pertaining to the privacy of children online.

10. International Data Transfers

Green Lantern Pizza is based in the United States, and our website and services are primarily directed at users located within the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

The data protection laws in the United States may differ from those in your country of residence. By using our website and providing us with your personal information, you consent to the transfer, storage, and processing of your data in the United States in accordance with this Privacy Policy.

Where we transfer personal data internationally, we take appropriate steps to ensure that your personal information receives an adequate level of protection in accordance with applicable data protection laws. This may include entering into appropriate data transfer agreements or relying on other lawful transfer mechanisms as required by applicable law.

If you have questions about international data transfers or would like more information about the safeguards we have put in place, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party sites, and we are not responsible for the privacy practices of any third-party website operator. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information. The inclusion of a link on our website does not constitute an endorsement of that third party's privacy practices.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites indicating that you do not wish to be tracked across websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals from browsers. However, you may use the cookie management options described in Section 8 to limit certain types of tracking on our website.

13. Consumer Protection and Regulatory Compliance

Green Lantern Pizza is committed to fair and transparent business practices in accordance with applicable consumer protection laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce, including deceptive privacy practices.

We do not engage in deceptive practices regarding the collection, use, or disclosure of personal information. Our privacy practices are consistent with the representations made in this Privacy Policy, and we maintain reasonable and appropriate security measures to protect consumer information.

We also comply with applicable state-level consumer protection and privacy laws, including but not limited to:

• California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) — for California residents.
• Other applicable state privacy laws as they come into effect across the United States.

14. How to File a Complaint

If you have concerns about our privacy practices or believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can address your concerns directly.

14.1 Contact Us Directly

You can submit a privacy complaint or concern to us by:

• Email: [email protected] (please include "Privacy Complaint" in the subject line)
• Website: greenlatern-pizza.click

We take all privacy complaints seriously and will respond to your inquiry within a reasonable timeframe.

14.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response to your complaint, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant data protection or consumer protection authority. The following regulatory bodies may be relevant depending on your situation:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or for other operational reasons. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post the revised Privacy Policy on our website at greenlatern-pizza.click.
• Where required by applicable law, or where we deem it appropriate, notify you of material changes by email or through a prominent notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of changes to this Privacy Policy will constitute your acknowledgment of those changes and your agreement to be bound by the updated terms, to the extent permitted by applicable law.

16. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the details below. We are committed to working with you to resolve any concerns you may have about our use of your personal information.

When contacting us about a privacy matter, please include your full name, the nature of your inquiry, and sufficient information to allow us to locate your personal data in our systems and verify your identity. This will help us respond to your request as efficiently as possible.