Refund Policy

Effective Date: April 22, 2026 | Last Updated: April 22, 2026

1. Introduction

This Refund Policy applies to all orders placed through our website greenlatern-pizza.click, by phone, or in person at Green Lantern Pizza. By placing an order with us, you agree to the terms outlined in this policy. This policy is governed by applicable United States consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act.

We understand that issues may occasionally arise with food orders — whether it is an incorrect item, a quality concern, or a delivery problem. Our goal is to resolve every concern fairly and promptly. This document explains exactly how we handle refund requests, cancellations, disputes, and exchanges.

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• ✅ You received an incorrect item that was not what you ordered.
• ✅ Your order arrived in an unsatisfactory condition (e.g., severely damaged, cold due to our fault, or inedible).
• ✅ A confirmed food quality issue was present at the time of delivery or pickup.
• ✅ Your order was not delivered or was significantly delayed beyond the estimated time without notice.
• ✅ You were charged twice for the same order (duplicate charge).
• ✅ An item was missing from your order upon delivery or pickup.
• ✅ You have a documented allergic reaction due to incorrect ingredient information provided by us.

Refund eligibility is assessed on a case-by-case basis. We reserve the right to request photographic evidence or other documentation to support your claim before processing a refund.

3. Timeframes for Refund Requests

To qualify for a refund, you must contact us within the timeframes listed below:

4. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for a refund:

• Orders where the customer has changed their mind after the food has been prepared or delivered.
• Food items that have been fully consumed prior to a complaint being raised.
• Customizations or special requests that were correctly fulfilled as specified by the customer.
• Delivery fees, service charges, or platform fees once an order has been accepted and dispatched.
• Promotional items, free items, or orders placed using discount codes where the discount has already been applied.
• Dissatisfaction based solely on personal taste preferences when the food was prepared correctly as ordered.
• Orders affected by circumstances outside our control, such as extreme weather, traffic delays, or third-party delivery provider failures (in such cases, we will assess each situation individually).
• Gift cards or store credit once issued.

5. How to Request a Refund — Step-by-Step

Follow these steps to submit a refund request with Green Lantern Pizza:

6. Refund Processing Times by Payment Method

Once a refund has been approved, please allow the following timeframes for the funds to appear in your account:

Please note that processing times are estimates and may vary depending on your financial institution. Green Lantern Pizza is not responsible for delays caused by banks or payment processors once the refund has been initiated on our end.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only one or a few items from a larger order were incorrect or unsatisfactory.
• The food was partially consumed before the issue was identified.
• The issue reported was minor in nature and did not affect the majority of the order.
• A delivery delay occurred but the food was ultimately received and in acceptable condition.
• The customer accepted a replacement item that differed slightly in value from the original item ordered.

In all partial refund cases, we will clearly communicate the amount being refunded and the reason for the partial adjustment. If you disagree with a partial refund decision, you may escalate the matter using our dispute resolution process outlined in Section 10.

8. Exchange Policy

Due to the perishable nature of food products, we generally do not offer direct item exchanges in the traditional retail sense. However, in circumstances where an incorrect item was delivered, we will offer the following remedies at our discretion:

• Re-delivery: If feasible and within a reasonable distance and timeframe, we will prepare and deliver the correct item at no additional charge.
• Store Credit: We may issue store credit equivalent to the value of the incorrect or unsatisfactory item, redeemable on a future order.
• Full or Partial Refund: Where re-delivery is not practical, we will issue a refund as described in this policy.

Exchanges or re-delivery offers are subject to availability and operational hours. We will always work with you to find the most suitable resolution.

9. Cancellation Policy

We understand that plans change, and we will do our best to accommodate cancellation requests. Please be aware of the following cancellation terms:

9.1 Online and Phone Orders

Orders may be cancelled free of charge if the request is made within 5 minutes of placing the order and before food preparation has begun. Once our kitchen has started preparing your order, cancellation may not be possible, and charges may apply.

9.2 Pre-Orders and Catering Orders

For large catering orders or pre-scheduled orders:

• Cancellations made more than 48 hours in advance will receive a full refund.
• Cancellations made between 24 and 48 hours before the scheduled time will receive a 50% refund.
• Cancellations made less than 24 hours before the scheduled order time are non-refundable, as ingredients and labor will have already been committed.

9.3 How to Cancel an Order

To cancel an order, contact us immediately by:

• Calling us directly (fastest method)
• Emailing us at [email protected]
• Using the contact form on greenlatern-pizza.click

Please have your order number ready when you contact us to ensure the fastest possible response.

10. Dispute Resolution Process

If you are unsatisfied with our initial response to a refund or cancellation request, you have the right to escalate your concern. We are committed to resolving all disputes fairly and in good faith.

10.1 Internal Escalation

If you believe your refund request was handled incorrectly, you may request a secondary review by a senior member of our management team. To escalate, please email [email protected] with the subject line "Refund Dispute Escalation" and include your original claim details, order number, and a clear explanation of why you disagree with the initial decision.

We will respond to escalated disputes within 3 to 5 business days.

10.2 Chargeback and Payment Disputes

We strongly encourage customers to contact us directly before initiating a chargeback with their bank or credit card provider. Most issues can be resolved quickly through direct communication. However, if you do proceed with a chargeback, please be aware that we will respond to the dispute with all relevant documentation, including order records, communications, and delivery confirmations.

10.3 External Consumer Protection Resources

If you feel your consumer rights have not been upheld, you may file a complaint with the following organizations:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General office or local consumer protection agency.

11. Special Circumstances

We recognize that unique situations may arise that fall outside the standard parameters of this policy. In cases involving:

• Serious health concerns or food safety incidents
• Significant billing errors or unauthorized charges
• Events outside of our control (force majeure) such as natural disasters or system outages

…we will assess each situation individually and strive to find a fair resolution that aligns with both our company values and applicable U.S. consumer protection laws.

12. Amendments to This Policy

Green Lantern Pizza reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at greenlatern-pizza.click. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Information for Refund Requests

For all refund requests, cancellations, or questions related to this policy, please contact us using the details below:

This Refund Policy was last reviewed and updated on April 22, 2026. Green Lantern Pizza is committed to fair and transparent business practices in accordance with applicable United States federal and state consumer protection laws.